IT Project Manager / Business Analyst
Samrat Naskar — IT Project Manager / Business Analyst
IT Project Manager and Business Analyst with over 10 years of experience delivering digital transformation programs and OSS/BSS modernization across telecommunications. I bridge business requirements and technical execution — BRDs, functional specs, and governance — leading cross-functional teams through Agile, Scrum, Kanban, and Waterfall.
Professional Summary
IT Project Manager and Business Analyst with over 10 years of experience delivering complex digital transformation programs and software migrations across the telecommunications sector. I translate commercial needs into Business Requirement Documents (BRDs) and functional specifications, with proven expertise in requirements gathering, stakeholder management, and IT governance.
PMP and Certified ScrumMaster, I lead cross-functional teams through the full SDLC using Agile, Scrum, Kanban, and Waterfall — tailoring the methodology to each initiative. My track record spans OSS/BSS modernization, platform migration, CRM deployment, and multi-million-pound cost optimization, always with minimal business disruption. I am comfortable operating as the bridge between executives, business stakeholders, engineers, and external partners.
Key Achievements
Delivery impact, not just domain knowledge
A track record of shipping enterprise software, building governance, and creating measurable value across business and technology boundaries.
10+ years
Delivering complex IT and digital transformation programs across enterprise and service environments.
Dual certified
PMP (PMI #4374666, May 2026–2029) and CSM (Scrum Alliance #001760558, Jun 2025–2027).
End-to-end migrations
Led legacy-to-modern platform migrations (LMS, CMS, CRM, OSS/BSS) with minimal business disruption.
Cross-functional scale
Directed delivery and service governance across 400+ FTE organizations across multiple locations.
AI-enabled delivery
Advised on Gen-AI Business Analyst and Enterprise Architect chatbots to accelerate requirements and architecture drafting.
Governance & compliance
Managed ISO/IEC 27001, GDPR, and SOX compliance programs with a governance-first approach.
£3.6M+ annual savings
FTTx equipment optimization, tool-bottleneck removal via advanced algorithms, and resource efficiency at BT Openreach.
18M subscribers impacted
Loyalty & Campaign platform migration to Pelatro Solutions at ATOM Myanmar (31M-user base).
40% product uptake
Salesforce Service Cloud, Marketing Cloud, and Genesys deployment integrated with legacy CRM at BT Group.
Experience
Career timeline
IT Project Manager / Business Analyst
09/2025 – Present · 1 yrATOM Myanmar (Formerly Telenor) · Yangon, MM
Onsite, Contractual Role
- Strategic portfolio oversight: drive a high-priority digital transformation portfolio, conducting gap analysis and process mapping to guide migration of all OSS/BSS modules to a microservices architecture.
- Spearheading migration of legacy Loyalty & Campaign management platforms to Pelatro Solutions, impacting 18M active subscribers within a 31M user base.
- Core liaison between business stakeholders, technology functions, and external partners — translating complex commercial needs into Business Requirement Documents (BRDs) and functional specifications for large-scale IT infrastructure and software development.
- Facilitate IT governance forums and support senior leadership with data-driven insights for RFPs, SOWs, and contract renewals to align IT strategy with business expansion.
- Lead cross-functional technical teams through end-to-end project lifecycles, ensuring minimal disruption during system transitions.
- AI integration and process modeling: led business requirements and workflow design for internal Gen-AI chatbots simulating Business Analysts and Solution Architects, accelerating requirement specs and architectural documentation.
BT Group
2016 – 2025 · 9 yr 3 mo · Kolkata, INDelivery Lead (Service Excellence Professional)
07/2023 – 08/2025 · 2 yr 2 mo- Defined and led IT governance, performance optimization, and service execution for 400+ FTEs across Kolkata and Gurugram.
- Managed service delivery KPIs, SLAs, and metrics to ensure consistent performance and continuous improvement.
- Translated customer experience goals into actionable delivery frameworks across OSS/BSS, field operations, and partner ecosystems.
- Partnered with the CTIO team to modernize legacy tools, systems, and APIs — leading the design and deployment of Salesforce Service Cloud, Salesforce Marketing Cloud, and Genesys, reducing delivery turnaround and driving a 40% increase in product uptake.
- Built and maintained trusted relationships with senior stakeholders, driving retention and program expansion through service excellence.
- Developed and presented service reviews (WBRs, MBRs, QBRs) and performance dashboards to showcase value and shape future engagements.
- Oversaw ISO/IEC 27001, GDPR, and SOX compliance, implementing robust ISMS practices to mitigate risk and safeguard data.
- Participated in external audits and regulatory adherence, driving compliance with industry standards while fostering a governance-first approach.
- Led project transitions, migrations, and transformation initiatives end-to-end, ensuring minimal business disruption.
Technical Delivery Team Leader
10/2020 – 06/2023 · 2 yr 9 mo- Delivered £1.5M annual savings via FTTx equipment optimization, £1.6M by removing tool bottlenecks with advanced algorithms, and an additional £500k through resource efficiency.
- Reviewed and monitored Openreach direct workforce, contractor, and partner performance through structured service reviews and continuous evaluation.
- Directed end-to-end service management by collaborating with onshore stakeholders, communication providers, project managers, field engineers, and senior leadership.
- Resolved high-impact escalations, including those from CEO/MD/Chairman level, ensuring customer and stakeholder satisfaction.
- Conducted interviews, onboarding, and training for new recruits; coached and mentored team members on growth opportunities.
Senior Engineer
09/2018 – 09/2020 · 2 yr 1 mo- Progressed into senior technical and delivery responsibilities within a global service delivery environment.
Associate Engineer
06/2016 – 08/2018 · 2 yr 3 mo- Built a strong foundation in enterprise service delivery, incident management, and cross-functional collaboration.
Contractor
04/2015 – 05/2016 · 1 yr 2 moHaptik · Remote
- Contributed to early-career software delivery and support in a fast-paced product startup.
Certifications
Verified credentials
Project Management Professional (PMP)
Project Management Institute (PMI)
Credential ID: 4374666
Valid: 09 May 2026 – 09 May 2029
Certified ScrumMaster (CSM)
Scrum Alliance
Credential ID: 001760558
Valid: 06 June 2025 – 06 June 2027
Skills
What I bring to the table
Project & Program Management
Business Analysis & Methodology
Domain, Governance & Tools
Education
B.Tech, Computer Science & Engineering
Maulana Abul Kalam Azad University of Technology, West Bengal
2011 – 2015
Contact
Let's talk about your next opportunity
Recruiters and hiring managers can reach me directly through the form or via the details below.
Yangon, MM · Open for relocation to India, South-east Asia and European countries