Samrat Naskar · PMP, CSM

Samrat Naskar, IT Project Manager, Business Analyst and Product Owner: Eleven years fromWhere it started · 2015Haptik.ai · ContractorConversational AI and chatbot delivery at a fast-moving product startup. to aWhere it is now · 2025–nowATOM Myanmar · IT PM / BAA USD 5M digital transformation portfolio: OSS/BSS cloud migration to microservices, and a Loyalty & Campaign move covering 22 million subscribers..

IT Project Manager, Business Analyst and Product Owner. I bridge business requirements and technical execution, from BRDs and backlogs to governance, across Agile, Scrum, Kanban and Waterfall.

The highlighted words open their proof

Live since 04/2015

Contact me

The route, to scaleEach stop opens its role

2015Haptik.aiNowATOM Myanmar

Current location: Yangon, MyanmarPreviously Kolkata and Gurugram

Open to relocating to India, South-east Asia and Europe

Notice period: 30 days

Where I've workedYangon time --:--

WWWFirst stop
ModeRemoteAnywhere onlineHaptik.ai
DELPrevious
CityGurugramIndiaBT Group
CCUPrevious
CityKolkataIndiaBT Group
RGNNow
CityYangonMyanmarATOM Myanmar
NextIndia · South-east Asia · Europe

How I work

The bridge

Who I connect on a programme, and what I do with each group.

Each group opens what I do with it

The bridge · summary

I sit between the people who decide, build and run a programme, and turn what each group needs into something the others can act on.

6groups

8vendors

11years

With leadership

ATOM MyanmarIT Project Manager / Business Analyst · 2025–now
Data-driven input for RFPs, SOWs and contract renewals.
BT GroupDelivery Lead · 2023–25
Service reviews (WBRs, MBRs, QBRs), bid responses and contract renewals with senior leadership.
BT GroupTechnical Delivery Team Leader · 2020–23
High-impact escalations resolved up to CEO, MD and Chairman level.

With business

ATOM MyanmarIT Project Manager / Business Analyst · 2025–now
Commercial needs turned into BRDs and functional specifications that engineering can build from.
BT GroupDelivery Lead · 2023–25
Delivery frameworks that turn customer goals into results across OSS/BSS and partner ecosystems.
BT GroupTechnical Delivery Team Leader · 2020–23
End-to-end service management with onshore stakeholders and communication providers.

With engineering

ATOM MyanmarIT Project Manager / Business Analyst · 2025–now
Architecture reviews and API and data-pipeline decisions for the OSS/BSS microservices migration.
BT GroupDelivery Lead · 2023–25
Design and rollout of Salesforce Service Cloud, Marketing Cloud and Genesys.
BT GroupTechnical Delivery Team Leader · 2020–23
Advised the CTIO team on modernising legacy tools and APIs for CRM integration.

With vendors

ATOM MyanmarIT Project Manager / Business Analyst · 2025–now
Platform vendors for the migrations, Huawei for the OCS/CBS charging and PCRF policy platforms, and the development partner behind the ATOM Store app and website.
Whale CloudPelatroHuaweiPortonics
BT GroupDelivery Lead · 2023–25
Partner and vendor ecosystem aligned to delivery frameworks and service reviews.
TCSTech MahindraVirtusaWipro

Professional Summary

IT Project Manager, Business Analyst, and Product Owner with over 11 years of experience delivering complex digital transformation programmes, product roadmaps, and software migrations. PMP and Certified ScrumMaster with proven expertise in requirements gathering, stakeholder management, and IT governance, complemented by hands-on backlog ownership, UX/UI collaboration, and technical architecture input across BRDs and functional specifications.

I lead cross-functional teams through the full SDLC using Agile, Scrum, Kanban, and Waterfall, with a track record of OSS/BSS modernisation, platform migration, CRM deployment, and multi-million-pound cost optimisation — always with minimal business disruption. I am comfortable operating as the bridge between executives, business stakeholders, engineers, and external partners.

Key achievements

Delivery impact, not just domain knowledge

A track record of shipping enterprise software, building governance, and creating measurable value across business and technology boundaries.

Annual savings, FTTx delivery

Three separate levers, each counted once.

Equipment optimisation£1.5M

Tool bottlenecks, algorithms£1.6M

Resource efficiency£0.5M

Active subscribers on the migrated platform

Loyalty & Campaign platform moved to Pelatro.

Active subscribers22 million

Total user base31 million

Digital transformation portfolio

OSS/BSS modules moving to a microservices architecture, across the full project lifecycle.

OSS/BSSCloud migrationWhale Cloud microservices

Product uptake

After rolling out new CRM and contact-centre platforms, integrated with the legacy CRM.

Salesforce Service CloudMarketing CloudGenesys

FTEs under IT governance

Service execution across two delivery centres, with compliance in scope.

KolkataGurugramISO 27001GDPRSOX

Vendors and partners coordinated

Platform, development and service partners across both employers.

Whale CloudPelatroHuaweiPortonicsTCSTech MahindraVirtusaWipro

Also in the track record

Live experienceLIVE

11yrs06mos28days

Product ownership

ATOM Store app and website roadmap and backlog, from Epics to sprints.

Dual certified

PMP (valid to 2029) and Certified ScrumMaster (valid to 2027).

End-to-end migrations

LMS, CMS, CRM and OSS/BSS moved with minimal disruption.

AI-enabled delivery

Gen-AI chatbots that draft requirements and architecture docs.

Governance & compliance

ISO/IEC 27001, GDPR and SOX programmes, governance first.

Experience

Career timeline

2015

Haptik.aiRemote

Haptik.aiRemoteContract

Contractor

Apr 2015 – May 20161 yr 2 mo

Supported conversational AI and chatbot delivery at a fast-moving product startup.

Conversational AIwhere the career started

20162017201820192020202120222023202420252026

Haptik.aiBT GroupATOM Myanmar

Certifications

Verified credentials

Project Management Professional (PMP)

Project Management Institute (PMI)

Credential ID: 4374666

Valid: 09 May 2026 – 09 May 2029

Certified ScrumMaster (CSM)

Scrum Alliance

Credential ID: 001760558

Valid: 06 June 2025 – 06 June 2027

Skills

What I bring to the table

79 skills across five areas.

Each skill links to where I used it

Filter skills

Linked to a line in my experience

Education

B.Tech, Computer Science & Engineering

Maulana Abul Kalam Azad University of Technology, West Bengal

2011 – 2015

Contact

Let's talk about your next opportunity

Recruiters and hiring managers can reach me directly through the form or via the details below.

linkedin.com/in/samratn

Current location: Yangon, MyanmarPreviously Kolkata and GurugramOpen to relocating to India, South-east Asia and Europe